Delivery & Returns
Deliver
Delivery in the Netherlands, Belgium and Luxembourg is free for orders above €75. The delivery costs for smaller orders within the Netherlands are €3.95. For orders in Belgium and Luxembourg this is €5.95.
For delivery to other countries, please see Shipping costs. Orders placed before 16:00 (CET) on working days will be delivered the next day. In the Netherlands, PostNL delivers orders. In Belgium, Luxembourg and Germany, DPD delivers. In other countries, UPS. Due to Brexit, we are currently unable to ship to the United Kingdom. We hope to welcome you back soon!
Returns
Not satisfied with your purchase? Then the items can be returned within 14 days. Returns are easy, fast and safe via the Alchemist return portal. A return shipment must always be registered in advance in the return portal.
By logging in with the order number and your email address, you can register your return. Do not forget to mention the reason for return. When everything is filled in, you can print out a return label. Stick this on the top of the package to be returned, so that the original label is no longer visible. Postage is not required. Then deliver the package to: The Netherlands: PostNL Belgium, Luxembourg and Germany: DPD Locations can be found on our return portal.
This service does not yet work outside BE-NL-LUX-DE. Therefore, the package from other countries must be sent to us with sufficient postage, also after registration on the Alchemist return portal.
Returned items must be new, unused, and unworn, in the original packaging with all original tags attached. We will not accept returns of damaged and/or used items or items with stains. Items that were not purchased through this website cannot be returned.
Costs of a return shipment
You pay €3.95 as a contribution to the return costs. This amount will be settled in the refund. Any paid contribution to the shipping costs of the original order will not be refunded. This is considered additional compensation for the costs incurred for the return. After receipt of the return shipment, the return amount will be refunded as soon as possible (normally a maximum of 7 working days). We will send an email to confirm the refund.
Order consciously, that is also sustainable.